Refund Policy

• Withdrawal

You have the right to withdraw from the purchased goods within 30 (thirty) days, without giving any reason. The withdrawal period expires thirty days from the date on which you, or a third party designated by you (other than the carrier), received the goods. To exercise your right of withdrawal, you must notify us by means of a clear statement (for example a letter sent by post, fax or e-mail) of your decision to withdraw from your purchase contract.

Company contact details:

Bultex 99 EOOD

8 Karlovsko Shose St.

4000 Plovdiv

Telephone: 00 359 32 909799

Fax: 00 359 32 909709

E-mail: e-sales@bultex99.com

 

To meet the withdrawal deadline, it is sufficient for you to send us your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired. You may use the attached withdrawal form, although this is not obligatory.

Exceptions to the right of withdrawal: The right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and for whose production the consumer's individual requirements or specifications are decisive, or which are clearly tailored to and made according to the consumer's personal requirements (for example, emblems, embroidery, company insignia, screen printing, etc.), as well as to contracts for the supply of sealed goods which are not suitable for return for health protection or hygiene reasons if their protective packaging has been removed or damaged upon receipt (respiratory protection filters, etc.).

Consequences of withdrawal: If you validly withdraw from the contract, we will refund to you, without undue delay, the payments we have received from you and no later than fourteen days from the date on which we receive notice of withdrawal from this contract, using the same means of payment that you used. We may withhold the refund until the goods under the contract have been returned to us. You must return the goods to the address Bultex 99 EOOD, 8 Karlovsko Shose St., 4000 Plovdiv, Telephone: 0035932909799 by courier or in person, without undue delay and in any event no later than fourteen days from the date on which you notified us of the withdrawal from this contract. The deadline is met if you send back the goods before the fourteen-day period has expired. The goods you return must be in the same commercial condition in which you received them, must not show visible signs of wear, must have no stains and must not be torn. The products must have their original and intact labels, in the original packaging containing the product code. It is recommended that the shipment also contains a copy of the invoice, for faster and more accurate processing of your request to withdraw from your contract.

2. Exchange

2.1 In the event of a discrepancy between the goods ordered for purchase and the goods delivered, which could not have been established at the time of delivery, the Customer may request that the goods delivered to them be replaced with goods corresponding to their purchase order within 30 days of receipt. To do so, the Customer must contact a Bultex 99 operator on telephone 032 909799.

2.2 If the customer has received the item they ordered but wishes to exchange it, they must return the goods in their preserved original packaging and pay for the courier service in both directions (for returning the item and for delivery of the new one).

 3. Complaints

In the event of a manufacturing defect that is established immediately upon receipt of the product in the presence of the courier, please call tel. 0889860889 or 032909799 immediately.

In the event of transport damage, make use of your right to file a complaint as described below. If you discover a manufacturing defect or malfunction that is not caused by improper use, please file a complaint at our e-mail: e-sales@bultex99.com. Each case will be reviewed individually. You will receive feedback at the e-mail address or telephone number you have provided.

Any goods that do not correspond to those ordered by the customer are subject to a complaint. In the event of an obvious discrepancy between the goods received and those ordered, contact us immediately on the telephone numbers provided: 032 909 799, GSM: 0889 860 889. The discrepancy is verified by comparing the product name in the order with the name of the product the customer has received. If such an error is established, the customer returns the product at the expense of "Bultex 99" EOOD and the correct one is sent to them at the expense of "Bultex 99" EOOD.

If, upon receipt, the goods have damaged or torn packaging, the complaint will be accepted only in the presence of the courier at the very moment of receipt of the goods. In this case, call the telephone numbers provided immediately: 032 909 799, GSM: 0889 860 889. The complaint is certified by a note in the waybill made by the recipient at the time of receipt of the shipment.

When a complaint is filed within 14 (fourteen) days of purchase, provided that all the store's conditions and all applicable legal provisions have been complied with, the customer may claim a refund of the amount paid, an exchange of the goods for other goods, or a reduction in the price of the purchased product. A person who is a third party at the time of receipt of the shipment and is not the principal payer for it has no right to file a complaint.

 HANDLING OF COMPLAINTS:

For the warranty to be valid, you must have the receipt attached to the product's warranty card. If a problem or fault described in the warranty terms occurs, you must contact us by e-mail at e-sales@bultex99.com or by telephone on 032 909 799, GSM: 0889 860 889.

 Once the complaint has been accepted as justified, "Bultex 99" EOOD notifies the customer by telephone or e-mail and takes the following actions to handle the complaint:

It sends the customer a new product of the same type at its own expense; if the same product cannot be provided, it offers the option of choosing another product of the same value; if the same product cannot be provided, "Bultex 99" EOOD refunds the amount to the customer within the statutory period.

If the complaint filed is rejected, "Bultex 99" EOOD notifies the customer of its position on the telephone number or e-mail address provided by the customer. If the customer requests the return of the product subject to the complaint, it is sent to the customer in a manner convenient for them, with the costs of receipt being at the customer's expense.

If, within 30 (thirty) days of being notified of the position, the customer does not collect their goods, "Bultex 99" EOOD reserves the right to dispose of the goods as it sees fit and owes no amounts to the original owner, either for the value of the products or for the expenses incurred in relation to them.

If their rights are violated, the Customer may report this to the Commission for Consumer Protection electronically or in person at its regional centres.